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Backups are my friend…

March 17th, 2010 by Blog Administrator, No Comments »

There are some scary statistics out there regarding restoring your computer data after some sort of loss.  Here are some examples:

  • 6% of all PCs will suffer an episode of data loss in any given year. Given the number of PCs used in US businesses in 2003, that translates to approximately 6.6 million data loss episodes. At a conservative estimate, data loss cost US businesses $17.8 billion in 2003. (The Cost Of Lost Data, David M. Smith)
  • 30% of all businesses that have a major fire go out of business within a year. 70% fail within five years. (Home Office Computing Magazine)
  • 93% of companies that lost their server room / data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. 50% of businesses that found themselves without data management for this same time period filed for bankruptcy immediately. (National Archives & Records Administration in Washington)
  • American business lost more than $7.6 billion as a result of viruses during first six months of 2003. (Research by Computer Economics)
  • Companies that aren’t able to resume operations within ten days (of a disaster hit) are not likely to survive. (Strategic Research Institute)

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Life’s Delicate Balance

March 9th, 2010 by Blog Administrator, No Comments »

 

Ol’2010 has already turned into an exciting and challenging year.

In 1970, the Sears Tower in Chicago, Illinois began construction.  For almost 2 years workers moved earth and dug down 100 feet to the bedrock below.  Some 2 million cubic feet of concrete went into the foundation to support the enormous structure.  It took 12,000 construction workers just short of another 2 years to complete the entire building.  Almost as much time and effort went into building the foundation as did the rest of the structure.  When completed, it was a 110-story building and the tallest of its time.

That’s how I feel about AndersonPC.  I’ve been building a foundation of people, processes and tools to get the foundation ready for what we plan to become.  Sometimes I feel like that construction worker filling concrete in the foundation.  Mud on my face, tired, stressed, working the hardest I ever have and can barely see the sun out of the hole I’ve dug for myself.  Other days however, I feel I’m sitting at the top of my tower and catch a glimpse of my company and teams’ potential and abilities.  That vision is inspiring.  It motivates me to push through the tough days and work towards loftier goals. 
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Challenges of Sales & Marketing

March 1st, 2010 by Blog Administrator, 5 Comments »

AndersonPC Success Street SignSuccessful Pay-per-click Campaigns

Almost 15 years have gone by since I started AndersonPC.  With the many transitions we have made from online hardware reseller, to VAR, to break-fix contract services, to Managed Service Provider the techniques we have used to sell our products or services have drastically changed.  Almost as fast as our industry changes it seems the tactics for sales and marketing change as well.

In 1996, when we launched AndersonPC, you could manipulate the search engines (WebCrawler & Yahoo) frequently based upon some basic SEO principles.  It was extremely effective.  Many times when you searched for a particular hard drive, our site would come up more frequently than the manufacture and our sales were a direct reflection of how effective we were that week or day for that matter.

Things changed in the late 90′s as search engines like Google start taking more and more market share and the search engines began to find ways to grow their revenue with all the eyeballs visiting their sites..  The task became more difficult as the search engines changed the way they indexed sites.  We had to come up with more effective ways of getting in front of clients.  At the same time our business model was changing and we were leaving the hardware business behind for a focus on IT services.

IT Services sales opened up a completely different sales cycle and process.  Setting your company apart from the competition is very difficult when your service offerings look just the same on paper.  Regardless of what you think, as a VAR or break-fix provider, you compete directly with all the other comparable IT companies as well as the owners brother-in-law, so-and-so brothers’ son, one-man-shops, and national chains, etc.  They all take part of the pie and the business consumer has a hard time telling them apart.  Their differentiators largely come down to ‘with whom they fell the most comfortable’.

In 2007, AndersonPC, migrated from this business model to Managed Services, and yet again, our sales & marketing practices had to change.  While I agree that direct mail, print, TV, radio, etc all have their place, recently we have been aggressively working our PPC (pay-per-click) advertising campaigns.  My difficulty in selling IT Services has always been that you need to be in front of the client when they are feeling some IT related pain.  Rarely do potential clients shop for IT services when everything is running great and they love their provider.  Take that in comparison to the real estate industry.  It’s easy to tell who wants to sell their home (of course, nowadays, that may be everyone in the nation but lets forget that part for a moment).  If I’m a Realtor, I can look in the MLS and tell which home listings are ready to expire, I can look at “for sale by owner” listings, I can check foreclosure notices, etc.  There are an unlimited list of indicators and daily lead opportunities.  Not so in our market.  No one advertises that, “I’m ready to make a switch.”

So what’s the answer?

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Google Announces Experimental Fiber Network Project

February 11th, 2010 by Blog Administrator, No Comments »

Yesterday morning Google announced plans to roll out a regional and possibly national project to bring up to 1 gigabit internet access to the home and office.  It’s hard to imagine internet speeds that quick but it is approximately 100 times faster than what you’re probably using to read this blog.  So what, you say?  Well, let’s think about what possibilities there are at 1Gb speeds vs. 10Mb speeds.

  • Movies.  One of the more obvious thoughts is music and movies.  Even now with Netflix you can stream a full length DVD movie through your PC, DVD player, or TV.  It would take less than 5 min to stream that same movie over 1 Gg.
  • Live Video.  Can you imagine being in virtual classroom that is full screen, live streaming complete with interactive conversations and no delay?  Thousands could be viewing the professors PowerPoint presentation while watching the professor live and interact with that professor.  While there is Skype (not great for more than 2 people talking with each other) and other multi-person video conferences today, bandwidth is one of their major obstacles.
  • Let’s talk business.  Google is working hard to deploy business level applications like GoogleApps.  If you now have a gigabit connection to that data, do I need a server at my office anymore?  Can I use any PC to work on and access my data?  One of the obstacles for cloud technologies is simply the speed of access.  This project seeks to eliminate that obstacle.
  • Telecommuters.  If my connection is the same at home as it is at the office, then why drive to the office to do what I can do at a home office.  This opens the doors to working and living in smaller communities that are limited to job growth due to locale.

All said, I’m excited about this project.  I think it will force local carriers to expand their services and stay competitive.  Any additional competition can only help advance the technology and create new and unique opportunities. 

I, for one,  VOTE FOR LAS VEGAS  for a test site!

                        

If you want to read the announcement you can find it here.  You can nomitate your community here.

Paul Anderson
CEO, AndersonPC.com
Managed Services Provider

1050 East Flamingo Suite W366
Las Vegas, Nevada 89119702-735-7101
www.AndersonPC.com

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Remaining Innovative Is a Key to Business Growth

February 8th, 2010 by Blog Administrator, 2 Comments »

Whether you are launching a start-up, or several years into operating your business, you need to continue to maintain an innovative mindset that will allow you to grow your business creatively. This means exercising your creative thinking skills in order to develop and explore new ideas, opening the doors to new and better opportunities. In order to foster a creative mindset, here are some tips to help you stay on the cutting edge of thought innovation:

Ask Yourself More Questions

When you first started your business, you were likely inclined to thoroughly consider your short and long-term goals, as well as create lists of what steps were needed to accomplish those goals. These steps were an important part of your business plan, and they were important for a reason. Asking yourself tough questions that you were forced to answer honestly help you make the critical business decisions during your business’ start-up. As time goes on, it is just as important that you continue to ask yourself relevant questions about your goals and brainstorm new ideas daily about how to accomplish those goals.

Brainstorming ideas is not just limited to marketing or sales tactics. Consider how to handle physical growth as well as innovative ways to handle current issues that have arisen since the business opened, such as customer service and personnel issues.

Get Reviews

The one clear way to understand how your customers feel about you is to ask them. Getting customer feedback from the people who actually do business with you is invaluable in finding out what is working for them and what is not. For the most objective feedback, develop the ability to conduct regular customer surveys anonymously. Be innovative and use your creative mindset to identify what kind of questions to ask your clientele and customers to get the information you need to improve. And don’t use the same old survey time and again. Update your questions and craft them so that your customers perceive their feedback is important to your business. Not only are your customers’ responses important to your business’ improvement; you should also continually research what your competition’s customers are saying online about their services and your industry as a whole. This kind of information can be found on blogs and online forums.

Compile And Add To Your Network List

Sure, you may have a few business cards you’ve collected that can be helpful to promote your services through other complimentary businesses, but if you are only sticking with those few resources, you are certainly limiting your potential. You should always be networking and adding to your promotional resources. Do not limit yourself to in-person events, either. Social networking sites are among the fastest growing ways to network these days, and other online resources such as blogs can be effective places to find out what people are looking for and what you might be lacking to provide in your business.

Be consistent in your promotions

- don’t sign up for social networking sites and then fail to use them. Plan your messaging ahead of time and implement those services into your daily marketing routine. Creativity comes into play when you develop your keywords, write eye-catching posts that include interesting tidbits to help create a solid social network. Staying on the cutting edge of what’s new and leveraging these opportunities creatively can seriously change the direction of your business. This is also true about simply listening to your customers and taking proactive action based on the information you learn. Educating yourself about what can make your business better is only half the battle. You have to brainstorm ways to be innovative in the ways you make this information work for your business.

Here at AndersonPC…

We are working hard to force ourselves to go through a continual process of improvement in all areas of concern. Over the next few months we will be launching some very exciting marketing campaigns. We have grown quickly over the last 6-12 months and have worked to keep that growth under control however, its been all organic and referral growth. We are reaching farther than before and using our web site to generate leads and revenue. I’ll keep you posted on our progress and post ‘tips & tricks’ as we navigate the world of SEO traffic generation and prospect / lead conversion.

Paul Anderson
CEO & President, AndersonPC.com
Thank you to Managed Services Provider University for contributing to this post.